Support
Real help from real people — usually within one business day.
Get in touch
Email us and we'll get back to you, usually within one business day. Customers and technicians can both reach us here.
For customers
- Does drivway cost anything to use?
- No. Browsing technicians, comparing upfront prices, and messaging them is free for customers. You only pay the technician for the work you agree to.
- Do technicians come to me?
- Many are mobile and travel to your home or workplace within their service radius; others have a location you visit. Each profile shows which, and the area they cover.
- Is drivway a party to the repair?
- No. drivway is a directory that introduces you to an independent local technician and takes no cut of the job. The work, the price, and any dispute or refund are between you and the technician.
- How do I cancel or change a request?
- Open the request under Requests and message the technician, or cancel it before it's accepted. Nothing is charged through drivway, so cancelling a request costs nothing.
- How do I delete my account?
- In the app, go to Account → Delete account to permanently remove your account and its data. To request a copy or deletion of your data separately, use Your privacy choices.
For technicians
- What does it cost to list on drivway?
- A flat $25/month to be listed — no commission and no per-job fee, ever. You keep 100% of what you charge your customer. Cancel anytime.
- How do I get verified?
- After you sign up, complete Get verified: finish your profile, verify your identity (a photo of your license and a selfie), and optionally add certifications and proof of work. You're browsable and bookable once your identity is approved.
- How does getting paid work?
- You invoice your customers directly through Stripe — drivway never holds your money and takes no cut. You're the merchant of record, so payouts, refunds, and disputes are yours to manage.