Drivway Terms & Conditions

1.1. Discovery only

Drivway is a subscription-based directory and media service. Independent mechanics (“Mechanics”) pay to publish professional profiles; prospective customers (“Customers”) browse those profiles and send inquiries. Drivway facilitates discovery and introduction only.

1.2. We are not a party to any repair

Drivway does not provide, perform, book, schedule, supervise, or guarantee any repair or maintenance work and does not process payment for it. Any agreement for work is formed directly between a Mechanic and a Customer, away from Drivway. We are not a party to that agreement and have no involvement in its performance, pricing, payment, or outcome.

1.3. No employment or agency

Mechanics are independent businesses. Nothing in these Terms creates employment, agency, partnership, or joint venture between Drivway and any Mechanic or Customer. No party may direct the day-to-day activities of another or bind another to any obligation.

2.1. Mechanics are responsible for their claims

Mechanics are solely responsible for the accuracy of all profile information, including certifications, licenses, specialties, experience, and portfolio content, and represent that it is true, current, and not misleading.

2.2. Verified vs. self-reported

Some information may carry a “Verified” label, which means only that Drivway confirmed that specific item against an authoritative source as of the verification date. All other information is “Self-Reported” by the Mechanic and has not been checked. A “Verified” label is not an endorsement, guarantee, or warranty of a Mechanic’s skill, workmanship, or fitness for any task.

2.3. Scope and limits of verification

Where Drivway verifies an item, it confirms only the existence and status of that credential with the issuing source. Verification does not assess competence, character, or work quality. Drivway re-verifies credentials at least annually and on renewal, and may remove or relabel any item it can no longer confirm, including after a lapse, suspension, or revocation.

2.4. What each badge means

Drivway displays only the badges below, and each corresponds to a specific check we actually perform:

Drivway does not require, verify, or guarantee that any Mechanic carries insurance or bonding. Customers should ask a Mechanic directly about coverage before authorizing work.

2.5. Prohibited claims

Mechanics may not post false, exaggerated, or unsubstantiated claims; impersonate others; misrepresent affiliations; or display credentials they do not hold. Violations may result in immediate profile removal and termination.

2.6. Mechanic responsibility for Minnesota repair law

Each Mechanic is solely responsible for complying with the Minnesota Motor Vehicle Service and Repair Act (Minn. Stat. §§ 325F.56–325F.66) and all other applicable repair, licensing, tax, environmental, and consumer-protection laws — including providing any required written estimate before beginning work, observing statutory limits on exceeding an estimate, and giving a compliant itemized invoice. For work arranged at a Customer’s home or workplace, the Mechanic is responsible for any required cancellation notices. Drivway does not perform, review, approve, or assume any of these duties.

3.1. Independent judgment

Customers acknowledge that profiles — including Self-Reported information — come from Mechanics and that Drivway does not vet, endorse, or guarantee any Mechanic or any work. Customers are solely responsible for evaluating a Mechanic and deciding whether to engage one and should take reasonable precautions before meeting in person or authorizing work.

3.2. Disputes are between Mechanic and Customer

Any dispute about work quality, pricing, scheduling, conduct, or property damage must be resolved directly between the Customer and the Mechanic. Drivway disclaims liability for the acts or omissions of any Mechanic or Customer.

4.1. All listed Mechanics pay to be listed

Every Mechanic on Drivway pays a subscription fee for their listing. We disclose this in plain language, conspicuously, near search results and profile pages — not only in these Terms. Listings are advertising, not independent editorial rankings.

4.2. How results are ordered

Search results are ordered by relevance to the Customer’s search (specialty match, service area, and profile completeness). Paid placement, where offered, is labeled “Sponsored” or “Promoted” directly at the result. Subscription tier does not otherwise affect ranking. If that ever changes, we will disclose the influence clearly and at the ranking itself.

5.1. How reviews work

Customers may submit reviews of Mechanics they engaged. Reviews reflect the views of the Customer, not Drivway. Mechanics may publicly respond to a review once.

5.2. What is prohibited

Fake, incentivized, or misleading reviews are prohibited. Mechanics may not write or commission reviews of themselves or competitors, offer anything of value in exchange for a review or for removing a review, or ask Customers to route negative feedback privately instead of reviewing. Drivway does not suppress, delay, or reorder reviews based on rating, and a Mechanic’s subscription status has no effect on which reviews are published. These rules follow the FTC Rule on the Use of Consumer Reviews and Testimonials.

5.3. When we remove a review

Drivway may remove or restrict a review only when we reasonably determine that it is unlawful; contains threats, harassment, personal data, or infringing material; is fake, misleading, or unrelated to a genuine transaction; was submitted in exchange for compensation or another incentive; or otherwise violates these Terms. We do not remove a review merely because it is negative or because a Mechanic disputes its opinion. Mechanics may report reviews for moderation, and Drivway may request information reasonably necessary to evaluate a report. We may preserve records of moderation reports and decisions and may restore content if further review shows that removal was not warranted.

6.1. Mechanic subscription

Mechanics pay the fee shown at signup, currently $25 per month, billed in advance to the payment method on file through our third-party processor. We will give at least 30 days’ notice by email before any price change, which takes effect at the next renewal.

6.2. Automatic renewal

Subscriptions renew automatically for successive terms until cancelled. Before you subscribe, we present the renewal terms clearly and conspicuously next to the signup control. After you subscribe, we email a retainable confirmation stating that the subscription continues until you cancel, the cancellation policy, the recurring charge and that it may change, and the length of the renewal term. For subscriptions with no end date we also send an annual reminder by email setting out the terms and how to cancel or manage the subscription. These practices follow Minn. Stat. §§ 325G.56–325G.63.

6.3. Cancellation

You may cancel at any time in your account settings — the same way you signed up — or by emailing [email protected]. Cancellation is effective at the end of the current paid term, and your profile stays live until then. We will not require a phone call, impose retention offers as a condition of cancelling, or otherwise delay a cancellation request.

6.4. Refunds

Subscription fees are non-refundable. You may cancel at any time and your listing continues through the end of the paid term; we do not provide partial-period or pro-rata refunds. This does not limit any right you have under Minnesota law that cannot be waived.

6.5. Failed payments

If a payment fails we will retry it and notify you by email. If it remains unpaid after 10 days we may suspend your profile, and after 30 days we may terminate the subscription. Reinstatement requires payment of the outstanding amount.

6.6. No transaction handling

Drivway does not process payment for repair work, does not hold funds between Mechanics and Customers, and takes no share of any repair payment.

7.1. Inquiry information

When a Customer submits an inquiry, Drivway transmits the information provided to the selected Mechanic, who receives it as an independent business responsible for handling it in compliance with applicable privacy law.

7.2. Activity metrics

Drivway collects and displays activity data to Mechanics, such as profile views and inquiry counts. Our collection and use of personal data is described in the Drivway Privacy Policy, which forms part of these Terms.

• Use Drivway only for lawful purposes and, if you are a Mechanic, only for your own genuine business.
• Do not scrape, reverse-engineer, overload, or interfere with Drivway or attempt to access accounts that are not yours.
• Do not post unlawful, infringing, deceptive, harassing, or harmful content.
• Do not misuse Customer inquiry information or use it for unrelated marketing without a lawful basis.

9.1. “As is”

Drivway is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we make no warranty about Mechanics, Customers, profile content, reviews, or any repair work. We do not warrant that Drivway will be uninterrupted or error-free.

9.2. Limitation of liability

To the fullest extent permitted by law, Drivway is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost business, loss of goodwill, or loss of data, arising from use of Drivway or any interaction between a Mechanic and a Customer. For claims brought by a Mechanic, Drivway’s total aggregate liability arising out of or relating to Drivway or these Terms will not exceed the subscription fees that Mechanic paid to Drivway during the 12 months immediately preceding the event giving rise to the claim. For claims brought by a Customer, Drivway is liable only for direct damages caused by Drivway and recoverable under applicable law. These limitations do not exclude or limit liability for Drivway’s gross negligence or willful misconduct or any liability that applicable law does not permit us to exclude or limit.

To the fullest extent permitted by law, Mechanics will defend, indemnify, and hold harmless Drivway and its owners, officers, employees, and agents from third-party claims, liabilities, damages, judgments, losses, and reasonable legal expenses arising from or relating to the Mechanic’s profile or content; services performed, offered, or allegedly performed for a Customer; personal injury or property damage connected with those services; violation of these Terms or applicable law; or infringement of another person’s rights. Customers will defend, indemnify, and hold harmless the same parties from third-party claims arising from the Customer’s content, unlawful misuse of Drivway, violation of these Terms or applicable law, or infringement of another person’s rights. Drivway will provide prompt notice of an indemnified claim and reasonable cooperation. The indemnifying party may control the defense with counsel reasonably acceptable to Drivway but may not settle a claim in a way that admits fault by, imposes obligations on, or fails to fully release Drivway without Drivway’s prior written consent.

10.1. Enforcement

We may suspend or remove any profile, content, or account that violates these Terms, contains claims we cannot verify or that appear false, or must be restricted to protect users or Drivway. Except where immediate action is needed for legal reasons, safety, fraud, or a repeated violation, we will give at least 7 days’ written notice describing the issue and an opportunity to correct it. You may appeal a suspension or removal by emailing [email protected] within 30 days; we will respond within 14 days.

10.2. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email to registered users and post a notice on the site; the change takes effect on the stated date, and continued use after that means acceptance. Immaterial changes take effect on posting.

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws principles. Drivway is organized under Minn. Stat. Chapter 322C. Any lawsuit or other court proceeding arising out of or relating to Drivway or these Terms must be brought exclusively in a state court located in Dakota County, Minnesota, or in the United States District Court for the District of Minnesota, provided that the court has subject-matter jurisdiction. Each party consents to the personal jurisdiction and venue of those courts. Nothing in this section prevents an eligible claim from being filed in the conciliation court serving Dakota County.

Questions about these Terms may be sent to [email protected] or mailed to Drivway, 622 Sutcliff Circle, Mendota Heights, MN 55118. Drivway is a Minnesota limited liability company.