Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and drivway. By creating an account, browsing technician profiles, sending a booking request, or otherwise using drivway, you accept these Terms, our Privacy Policy, our Cookie Policy and our Acceptable Use Policy. If you do not agree, do not use drivway.

drivway is a marketplace that connects customers with local freelance car technicians. Technicians on drivway are independent contractors or independent businesses — they are not employees, agents, or subcontractors of drivway.

drivway is not a repair shop and does not perform, supervise, or warrant any repair work. When you book a technician, the contract for the repair is between you and that technician; drivway is not a party to it. Prices shown on technician profiles are set by the technicians themselves.

You need an account to request bookings (customers) or to list services (technicians). You must provide accurate information, keep your credentials secure, and be at least 18 years old. You are responsible for activity on your account. Your account role (customer or technician) is fixed at sign-up.

Technicians must pass an identity check (government ID plus selfie) before they can be booked, and may additionally submit certifications and proof of past work for review. Verification confirms identity and reviews submitted documents — it is not a guarantee of the quality, safety, or legality of any technician’s work. Always use your own judgment, and review a technician’s ratings and documented specialties before booking.

Customers pay technicians directly for repair work. drivway does not process, hold, or escrow repair payments and takes no commission on them. Agree on the price, scope, and payment method with your technician before work begins — the listed per-service prices are the technician’s advertised starting point.

Some technicians on a Pro plan can send invoices through Stripe. In that case the technician is the merchant of record: the payment, receipt, refunds, and any disputes are between you and the technician (and Stripe), not drivway.

Technicians may subscribe to drivway Pro, a paid plan with additional business tools, billed monthly through Stripe. New subscribers may be offered a one-time free trial; after it ends the subscription renews automatically each month until cancelled. You can cancel at any time and keep Pro until the end of the paid period. Fees are non-refundable except where required by law. We may change Pro pricing or features with reasonable advance notice.

Customers can review a technician once per completed booking, scoped to the service that was booked. Reviews must reflect a genuine experience. We may remove reviews that violate the Acceptable Use Policy.

The Acceptable Use Policy is part of these Terms. In short: no fake reviews, no fraudulent verification documents, no harassment, no scams, no scraping.

drivway is provided “as is” and “as available”, without warranties of any kind, express or implied. To the maximum extent permitted by law, drivway is not liable for the acts or omissions of technicians or customers, for the quality or outcome of any repair, or for any indirect, incidental, or consequential damages arising from your use of the platform. Where liability cannot be excluded, it is limited to the greater of the amount you paid drivway in the twelve months before the claim or USD 100. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You may delete your account at any time. We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy, or where required for safety or legal reasons. Sections that by their nature should survive termination (including sections 9 and 11) do so.

We may update these Terms from time to time. For material changes we will give notice in the app or by email before they take effect. Continuing to use drivway after changes take effect means you accept the updated Terms.

Questions about these Terms: [email protected].